top of page

Insights Hub

Your single pane of glass for trends, anomalies & coaching

Executive intelligence from 100% of conversations

  • Automatic insights like "refund requests up 38% this week"

  • Chat with your data using natural language

  • Replace one-off research and surveys

Insights Hub Hospitality Dashboard
Insights Hub Ask Pulse

Key Benefits

Insight Hub Icons-01.png
Know what's changing and why

Conversations are auto-classified by topic, sentiment, and outcome

Insight Hub Icons-02.png
Hear 100% of the voice of your customers

View insights from every interaction with sales, marketing, and support

Insight Hub Icons-03.png
Eliminate silos between teams and systems

Every team and business unit sees insights specifically tailored for them

How Insights Hub Works

Executive-Level Conversation Intelligence

  • Trends for conversation topics, outcomes, and customer needs are surfaced daily

  • Limit noise and focus on what matters with job-specific dashboards and insights

Screenshot 2025-10-23 at 9.37.07 AM.png
Insights Hub Ask Pulse

Ask Pulse to Chat with Your Data

  • Use natural language to understand the "why" and "how" behind your data

Available vertical dashboards and insights packs

  • View insights and metrics tailored to your specific business

  • Vertical packs for hospitality, health care, insurance, contact center, and more.

Screenshot 2025-10-18 at 5.55.19 PM.png
Screenshot 2025-10-23 at 9.37.07 AM.png
Connect with your applications graphic-01-01.png

Connect with your applications and data platforms

  • Ingest conversations from anywhere via upload, API, and FTP

  • Push insights and conversation data to your business applications, BI suite, and data lake via API and real-time webhooks

Works Where Your Team Works

Works Where You Work-01 (1).png

Unified

Communications

Works Where You Work-02 (1).png

Contact

Center

Works Where You Work_Artboard 3 (1).png

Mobile

Calls

Works Where You Work-04 (1).png

Online

Meetings

Works Where You Work_Artboard 4.png

Office Phone System

Built on Trust and Compliance

Your data is protected from day one with privacy-first design and enterprise-grade controls.

security-03_edited_edited.jpg
Privacy by Design

Automatic redaction & anonymization of sensitive data: PII, PHI, and Payment Info

Security-First Architecture

Minimizes data risk with scope based access control and data minimization approach

Global Compliance Ready

Designed to meet global privacy and communications regulations

Also Popular

Developer Studio

The fastest way to embed conversation intelligence into your apps

bottom of page