Key Benefits
Improve agent performance
Timely feedback drives continuous daily improvement
Improve manager performance
Filters out the noise and puts the focus on coachable moments
Scale quality without adding QA headcount
Monitors every call objectively and consistently
How Script Coach Works
100% Call Coverage
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Evaluates every call for script adherence and policy compliance
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Customize script and policy rules for different types of calls - from sales, to service, to account management
Personalized Coaching for Everyone
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Each agent receives personalized coaching, recommendations, and recognition
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Agents can view call details, see what's working and what needs to improve
Manager Dashboards via Insights Hub
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Manager-level view highlights exactly what leaders need to focus on
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Quickly see which agents deserve recognition, and which agents need coaching and extra training
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Identify best practices that improve customer outcomes and reduce operational inefficiencies
Share Calls with Colleagues
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Send call details and recordings to co-workers for faster follow-up
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Export call details in industry-standard vCon to send to other applications
Works Where You Work
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Unified
Communications
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Contact
Center
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Mobile
Calls
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Online
Meetings
Office Phone System
Privacy by Design
Automatic redaction & anonymization of sensitive data: PII, PHI, and Payment Info
Security-First Architecture
Minimizes data risk with scope based access control and data minimization approach
Global Compliance Ready
Designed to meet global privacy and communications regulations